SoftRatty: Support Incident Tracker 3.35 (Default branch)

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Support Incident Tracker 3.35 (Default branch)

2008-07-05 20:24:36 by Editor in freshmeat.net announcements (Global)

Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails. It can manage contacts, sites, technical support contracts, and support incidents in one place. You can send and receive email directly from SiT!, attaching files and recording every communication in the incident log. SiT! is aware of Service Level Agreements, and incidents are flagged if they stray outside of them.

License: GNU General Public License (GPL)

Changes:
This release builds upon the stable 3.33 platform and adds many new features and improvements to existing features. Among many new features are better searching, triggers, an improved portal, refreshing dashlets, and better language support.